Free Next day delivery for all orders over the value of £250.
£5 flat delivery fee for All UK orders.
Please note that working days are Monday to Friday only, Saturday and Sunday are not working days. If you order on a Saturday or Sunday we will process your order on Monday. Orders placed on a Bank Holiday will be processed on the next working day.
Switzerland, Belgium, France, Monaco, Germany, Luxembourg, Netherlands, Republic of Ireland, Austria, Denmark, Czech Republic, Italy, Slovakia, Spain, Finland, Poland, Sweden, Portugal, Estonia, Hungary, Slovenia, Lithuania, Latvia, Norway, Croatia, Serbia, Iceland, Bosnia, Bulgaria, Greece, Romania
Orders placed after 4pm (GMT) will be processed the following working day.
USA and the REST OF THE WORLD
Orders placed after 4pm (GMT) will be processed the following working day.
TAXES AND DUTIES
Please note that our shipping costs outside the UK do not include any charges or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country so you understand what, if any, additional costs you might need to pay on receipt of your item.
Customs officials may open up packages to inspect the contents to ensure that the correct duty is being applied to the item. They may not reseal the package as well as we did at despatch – but your bag should not be tampered with.
Please note that we cannot guarantee delivery times because deliveries may be subject to delays caused by adverse weather conditions, customs delays, payment authorisation and/or stock availability. Please contact us if you have any questions: [email protected]
All orders are fully traceable through the tracking information provided in your shipping confirmation email.
All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by RusiDesigns.
We hope you will be delighted with your purchase. However, you are welcome to return any item(s) purchased from RusiDesigns as long as you return them within 14 days of delivery.
The cost of returning an item is your responsibility. We recommend that you obtain proof of postage and ensure your package is insured as RusiDesigns accepts no liability for returned orders that do not reach us. If your item is faulty, once we have confirmed and accepted your return, we will reimburse any shipping costs along with your original order value.
Items should be returned, unused with all original packaging including authenticity cards and dust bags. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in good condition and undamaged.
Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without returns paperwork included.
If you have questions please contact us at [email protected]
HOW TO RETURN AN ORDER
We have a simple returns process.
Please email us within 14 days of delivery explaining why you are returning the item and whether you would like a refund or to exchange the item. Please send your return to us within 7 days of receiving an email from us.
RusiDesigns (UK Address will be provided )
Enclose the returns form with the item(s) you wish to return in the original branded box and packaging.
The cost of returning an item is your responsibility. It is also your responsibility to ensure that items get back to us safely and in good condition. We therefore recommend that you insure the return shipment as you are obliged to take reasonable care of the items and will be liable for damage until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send back to us.
TERMS AND CONDITIONS
We may change these Terms and Conditions from time to time, so please review them each time that you visit the Site. We suggest you print a copy of these Conditions or save them for future reference.
These Terms and Conditions do not affect your statutory rights as a Consumer. For information about your consumer rights please contact your local Citizens Advice Bureau or Trading Standards Bureau.
RusiDesigns is a sole trader and maintains this site. RusiDesigns’ VAT number is 212538827 and our registered address is 30 Boston Gardens, Brentford, London TW8 9LW (“we”, “us”, “our”)
Using the Site
Use of our Website includes accessing, browsing, or registering to use the Website. If you do not agree to these Conditions, you must not use our Website.
All rights in the intellectual property, design and information on the Website are owned by us, and are protected as appropriate by copyright, trademarks and other intellectual property rights. All material and content contained on the Website is for your personal, non-commercial use only.
Any commercial use by you of the Site is strictly prohibited. You are permitted to print individual web pages on an occasional basis provided that you do not print the whole or a substantial portion of the Site, and that the trademarks and intellectual property notices included on the Site are not removed.
Unless otherwise stated in these Terms and Conditions, you must not (whether directly or indirectly) (i) copy, download, store, make available, distribute, sell or offer to sell all or any part of the content or Site, or (ii) download or otherwise copy any content, files or data from the Site to make or populate a database or publication of any kind whatsoever.
You agree that the information that you provide to us when you register is true, accurate, current, and complete in all respects.
You will indemnify us and keep us indemnified against all losses, expenses, costs and liabilities that arise as a result of or in connection with your breach of these Terms and Conditions.
Transactions through the Site
Contracts for the supply of goods formed through our site are governed by our terms of payment.
Links to other websites
Where the Site contains links to other websites operated by third parties, these links are provided for your information only. We have no control over the content of those sites, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Unless otherwise stated, we are not commercially associated with any third parties who are referred to on our Site.
We do not guarantee that our Website will be secure or free from bugs or viruses.
You are responsible for configuring your IT equipment, computer programmes and platform in order to access our Website. We recommend you use virus protection software.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
The material displayed on our Site is provided without guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:
all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the Site or in connection with the use, inability to use or results of the use of the Site, any websites linked to it and any materials posted on it, including loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, or wasted management or office time whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories above.
Accessing the Site
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.
Our Website is made available free of charge and relies in part on software to work. We will monitor the Site and try to fix issues/bugs, but we cannot guarantee that the Site will be error free, available all the time and/or free from viruses.
We provide no warranty, whether expressly or implied, of any kind including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded.
Changes to the Site
We reserve the right to change the content of the Site at any time. If the need arises we may suspend access to the Site or close it indefinitely. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.
If you have any concerns about anything that appears on our Site, or if you see something which you reasonably believe breaches these Terms and Conditions, please email us at [email protected]
If any part or provision of these Terms and Conditions is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.
These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these Terms and Conditions.
We each acknowledge that neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions, the Guidelines or the documents referred to in them.
Each of us acknowledges and agrees that the only remedy available for breach of these Terms and Conditions shall be for breach of contract under these Terms and Conditions. Nothing in these Terms and Conditions, however, operate to limit or exclude any liability for fraud.
These Terms and Conditions are governed by English law. The English courts shall have exclusive jurisdiction over any dispute relating to these Terms and Conditions.
All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this site means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data on this Site. By registering to use the Site you agree to this Use.
When ordering goods you will need to provide certain Data such as your contact details and demographic information. We will store this Data and use it to contact you, provide you with details of our products and otherwise for the normal use and improvement of our Site.
We may also use the Data in response to surveys and to aggregate user profiles
To enable us to monitor and improve our Site, it gathers certain aggregated information about you when you use it, including details of your operating system, browser version, domain name and IP address, the URL you come from and got to and the parts of the Site you visit.
We endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose online. You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998
Cookies & Internet Advertising
Cookies and How We Use Them
Cookies are Useful
They help us to recognise you on our site, so we can recommend products we think you’ll like and show you only the information we think you’ll be interested in seeing.
We can remember your specified preferences, such as the currency that you prefer to shop in.
We can keep track of items stored in your shopping basket.
We can make your shopping experience a safe one
Cookies and Browser Settings
We follow strict privacy policies with any information given on our website and can confirm that all payment methods are rigorously secure.
If you have any specific questions regarding this please contact us on [email protected]