-  DELIVERY & RETURNS  -

- DELIVERY -

UK
£12 - All UK orders will be delivered next working day by priority delivery.

Orders must be placed before 4pm (GMT) in order to qualify for delivery the next working day. Please note that working days are Monday to Friday only, Saturday and Sunday are not working days. If you order on a Saturday or Sunday we will process your order on Monday and you will receive it on Tuesday. Orders placed on a Bank Holiday will be delivered 2 working days later.

 

EUROPE
Switzerland, Belgium, France, Monaco, Germany, Luxembourg, Netherlands, Republic of Ireland, Austria, Denmark, Czech Republic, Italy, Slovakia, Spain, Finland, Poland, Sweden, Portugal, Estonia, Hungary, Slovenia, Lithuania, Latvia, Norway, Croatia, Serbia, Iceland, Bosnia, Bulgaria, Greece, Romania

£20  3 – 4 working day priority delivery service.

Orders placed after 4pm (GMT) will be processed the following working day.

 

USA and CANADA
£30  3 – 6 working day priority delivery service.

Orders placed after 4pm (GMT) will be processed the following working day.

 

REST OF THE WORLD
£35  3 – 9 working day priority delivery service.

Orders placed after 4pm (GMT) will be processed the following working day.

 

- TAXES AND DUTIES -

All countries within the European Union (EU) are shipped on a Delivery Duty Paid (DDP) basis, which means taxes and duties are included in the final price.

Please note that our shipping costs outside the EU do not include any charges or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country so you understand what, if any, additional costs you might need to pay on receipt of your item.

Customs officials may open up packages to inspect the contents to ensure that the correct duty is being applied to the item. They may not reseal the package as well as we did at despatch – but your bag should not be tampered with.

 

- IMPORTANT INFORMATION -


Please note that we cannot guarantee delivery times because deliveries may be subject to delays caused by adverse weather conditions, customs delays, payment authorisation and/or stock availability. Please contact us if you have any questions: rusi@rusidesigns.com

All orders are fully traceable through the tracking information provided in your shipping confirmation email.

All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by RusiDesigns.

We cannot deliver to PO Box addresses, as a signature is required on delivery.

 

- RETURNS -

We hope you will be delighted with your purchase. However, you are welcome to return any item(s) purchased from RusiDesigns as long as you return them within 14 days of delivery.

The cost of returning an item is your responsibility. We recommend that you obtain proof of postage and ensure your package is insured as RusiDesigns accepts no liability for returned orders that do not reach us. If your item is faulty, once we have confirmed and accepted your return, we will reimburse any shipping costs along with your original order value.

Items should be returned, unused with all original packaging including authenticity cards and dust bags. Our branded boxes are considered to be a part of the product and must be returned with the item(s). This is also to ensure that item(s) arrives back to us in good condition and undamaged.

Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Item(s) must be returned from the original shipping country with the original returns form. Please note that we may not refund item(s) that are sent without returns paperwork included.

If you have questions please contact us at rusi@rusidesigns.com

 

- HOW TO RETURN AN ORDER -


We have a simple online returns process. Find your e-mail delivery confirmation, click the returns link, complete the details as requested, print out the return form and label, and then send to the address below.

If you cannot find your delivery confirmation email then please email us within 14 days of delivery explaining why you are returning the item and whether you would like a refund or to exchange the item. Please send your return to us within 7 days of receiving an email from us.

 

All returns should be sent to:

RusiDesigns

c/o James and James Fulfilment Ltd

Brackmills Industrial Estate

Liliput Road

Northampton

NN4 7DT

Enclose the returns form with the item(s) you wish to return in the original branded box and packaging.

Attach the address label you have printed to the outside of the box.

The cost of returning an item is your responsibility. It is also your responsibility to ensure that items get back to us safely and in good condition. We therefore recommend that you insure the return shipment as you are obliged to take reasonable care of the items and will be liable for damage until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send back to us.

 

- REFUNDS -


Refunds will be credited to your original method of payment in GBP. Original shipping charges and/or any additional customs charges for international orders will not be refunded. On receipt of the return, your product will be reviewed and once we are happy it is in a sellable condition your refund will be processed.

 

- FAULTY ITEMS -


Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items within 6-8 weeks of receiving the item. When items deemed faulty cannot be repaired, or the same item is not available, a full refund will be offered, including the cost of shipping.

 

- EXCHANGING AN ITEM -


It is possible to exchange an order. Please ensure that you detail the exchange item on your returns form and then send the original product back to us. Please note that the original item must be returned unused with all original packaging including authenticity cards and dust bags. Our branded boxes are considered to be a part of the product and must be returned with the item(s). Provided your exchange item is in stock, we will happily exchange this for you and we will be in touch to arrange any additional payment/refunds based on price differences between your two items. Please note that you will be charged for the shipping costs to send out your new item.

 

- CANCELLING YOUR ORDER -


If you are based in the EU, you have the right to cancel your contract (order) with us under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, but you need to notify us of your decision to do so within 14 days from the day after the day on which you receive your order.

To exercise the right to cancel your contract, please inform us by email at rusi@rusidesigns.com

On receipt of your notice of contract cancellation, we will contact you with return instructions. Please complete the returns form that you received with your order, and include it with your return so we can process your refund promptly.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for any damage until we receive them at our warehouse. You are responsible for the cost of returning the item(s) to us. We therefore recommend that you use a secure, trackable means to return your order to us and you retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and packaging and from the country that the order was delivered to.

We will refund the full value of your order, excluding standard shipping costs, within 14 days of receiving your notice of contract cancellation.

If you have any questions please contact us at: rusi@rusidesigns.com

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© 2019

 by RusiDesigns 

Contact us: rusi@rusidesigns.com